Customer Service



    Payment methods

    It's easy to pay online with us !

    Online payments

    Online payments at are processed using the Mollie gateway.
    Using the Mollie platform, we also accept many debit and credit cards: Visa, MastercardVpay, Electron, Maestro, American Express and Bancontact. In addition, we accept payments thru Belfius Direct Mobile, KBC Mobile, Giropay, iDEAL and Apple Pay.
    We only accept payments by Paypal for amounts up to 50 euros.

    Easy payments

    Please note that all orders are final. It means that once you have confirmed your order at the check-out then you are legally bound to pay for it. You will need to click the mention: "By clicking Buy, I acknowledge that I have an obligation to pay for this item and agree with the general terms & conditions".
    You can pay any pending invoice using our online payment system by clicking here.
    For security purposes, we limit the transactions made by Apple Pay to a maximum of 1.000 euros.
    Strong Customer Authentication (SCA) is required for each online transaction as mandated by the PSD2 SCA requirements. The Card Schemes are mandating the use of 3D Secure for all online card payment to address the PSD2 SCA requirements. As a result of this, only 3D Secure payments can be processed.
    The clients can also pay by bank transfer via SEPA. In that case, the order will only be validated once the money has been credited into our bank account which can take up to 10 working days.
    Our ING bank account number is BE89 3632 0022 2285 and the BIC code is BBRUBEBB.
    Our KBC bank account number is BE17 7330 5894 6021 and the BIC code is KREDBEBB.

    Payments in store

    We accept several methods of payments in store using a physical card, contactless or by cash.
    We also accept electronic payments using Apple Pay and Payconiq.
    In store, we accept payments made with Edenred and Monizze cards.
    COVID MEASURE: We accept the new Chèque Consommation issued by Edenred, Monizze and Sodexo until 31st of December of 2021.
    We accept the gift checks issued by Brussels thru
    Please note that we do not accept payments using coupons or other QR codes from Bongo, SmartBox Group, Cadeaubox, Dakotabox, SurpriseFactory or any other company selling packages. We have no agreement with these companies.

    The Belgian Chocolate Makers