FAQs & contact form

Our store is located near Place du Sablon and Grand'Place in the heart of Brussels. Just in front of the Royal Library.

Rue Lebeau 11
1000 Brussels
See our store in Google Maps

You can call us on +32 (0)2 203 92 20.

Buses 33 and 95 (stop name: Library)
Buses 33, 48 and 95 (stop name: Grand Sablon)

We are opened 7/7, Monday to Sunday.

We are closed on every 25th of December and 1st of January.

Our store opens Monday to Friday from 10am to 7pm.
On Saturdays, we open from 11am to 7pm.
On Sundays, we open from 11am to 3pm.

Yes, we offer same day delivery service in Brussels.

If your address is in one of the 19 districts of Brussels and if you order before 5pm then we guarantee sameday delivery by Shippr.

Same day delivery is only possible for the following districts:

• Anderlecht
• Auderghem
• Berchem Sainte Agathe
• City of Brussels
• Etterbeek
• Evere
• Forest
• Ganshoren
• Ixelles
• Jette
• Koekelberg
• Molenbeek Saint Jean
• Saint Gilles
• Saint Josse ten Noode
• Schaerbeek
• Uccle
• Watermael Boitsfort
• Woluwe Saint Lambert
• Woluwe Saint Pierre

Yes, you can order a selection of our chocolates from Deliveroo and Uber Eats.

Not all our chocolate collection is available from these platforms, only a selection of our best sellers.

Our handmade macarons are also available.

Pickup and delivery services are available from both platforms.

We always welcome trainees from Erasmus, Actiris Brussels and local schools. 

For Erasmus program we work with Erasmus+ and Erasmus Young Entrepreneurs. If you are interested in an Erasmus+ program linked to our company, please contact the country manager, Keivan H. Hossein at FMTS Group. For Erasmus Young Entrepreneurs, please contact us directly at [email protected].

We work with Actiris Select, Actiris First and also Jeep BXL (another program financed by Actiris).

Our company also got agreements with Brussels Formation for welcoming youngs in work/study training for either chocolaterie, customer services or sales. If you wish to setup a long term (2 years) work/study training with us please apply thru EFP Brussels.

We select our packaging very carefully in order to make sure that they are 100% biodegradable. 

They are composed by biodegradable cartons and plastics.

Yes, we have projects to open stores in the UK (London and Brighton), Netherlands (Amsterdam) and Ireland (Dublin) in 2022/2023.

Currently we are planning to open a store in Canada (Montréal) mid 2022.

All our handmade chocolates are produced by our chocolatiers inside our Brussels store located at Rue Lebeau 11, 1000 Brussels. We don't use any industrial methods to produce our chocolate and it is guaranteed 100% passion, 100% local, 100% premium Belgian chocolate.

Our chocolate maker (chocolatier) is Elisabetta Passafaro (22 years old). A young chocolate expert who is really passionate by handmade chocolate.

Elisabetta studied at Accademia Maestri Cioccolatieri Italiani in Italy and obtained her certification in 2019. She finished her internship with a travel to Brazil to develop her knowledge about the bean to bar process. All our handmade chocolate is produced exclusively by Elisabetta and sold under the brand Chocomeli.

You can easily understand why this name came out of our imagination! :)

Absolutely. Pure chocolate doesn't go bad and can be enjoyed months after its Best By Date. Please note that this is not the case with pralines and truffles for which it is more important to follow the Best By Date.

Our dark chocolates are vegan based on their ingredients, but we are not able to obtain vegan vertifications due to milk traceability from operating in the same factory as milk and white chocolate production.

To produce our handmade chocolates, we only use high quality cocoa beans from all around the world. From Costa Rica to India, we choose the rarest beans to develop all the flavors in an original chocolate with an unique taste. Making chocolate is an art. At the origin of the taste, there is the bean, and all the work that lets explode all its flavors. From roasting to conching, here is the birth of aromas. Our handmade Chocomeli brand is really 100% made in Belgium!

No trick, no cheating! Our chocolate is guaranteed 100% made in Belgium.

We also use the RB1 from Barry Callebaut for the ruby chocolate production.

We are committed to shipping products with at least a 1 month shelf life for optimum quality, taste and nutrition.

Contrary to what you may hear, dark chocolate lasts around five years. That’s in part due to the high amount of antioxidants, as well as the sugar, which is a preservative.

Milk chocolate and white chocolate contain milk solids and should be used within a year.

That is a tough question. Like anything edible, many things come into play. Do you like bitter chocolate? Or one that is sweeter? Do you prefer a roasted flavor? Or one that is softer, and creamier?

We tell people that the best chocolate is the one that tastes best to them. So we encourage our clients to taste as many chocolates as they can, and choose one they like best.

Yes, all of our handmade chocolates are GMO free.

In most products, we do not use nuts as ingredients, but the chocolate may contain traces of peanuts and other nuts, gluten, and egg proteins. We recommend that people with these allergies do not consume our chocolate.

To produce our handmade chocolates, we only use high quality cocoa beans from all around the world. From Costa Rica to India, we choose the rarest beans to develop all the flavors in an original chocolate with an unique taste. Making chocolate is an art. At the origin of the taste, there is the bean, and all the work that lets explode all its flavors. From roasting to conching, here is the birth of aromas.

We pursue a policy of direct trade with farmers in accordance with the principles of Fair Trade. We do everything in our power to ensure that the conditions in which our cacao is grown allow planters and their families to develop a long-term business strategy. We take particular care to ensure no children work in the production of our cacao, that there is no forced labor and that all national and international labor regulations are respected.

All of our macarons, figurines and chocolates bars are gluten-free (this means that they contain less than 20 ppm of gluten and are suitable for intolerant people).

Our chocolate pralines and truffles are not gluten-free.

We recommend people for whom gluten is a serious health concern not to consume our chocolates as it may contain traces of gluten.