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OUR CHOCOLATES ARE FAIR TRADE, NO CHILDREN WORK, NO FORCED LABOUR
DO YOU HAVE A QUESTION? CALL US +32 2 203 92 20
CHOCOLATE WORKSHOPS, BOOK A CLASS WITH OUR CHOCOLATIERS
SATISFACTION GUARANTEED, WE LOVE TO SEE OUR CLIENTS HAPPY

CUSTOMERS SERVICE

the belgian chocolate makers

This website is operated by The Belgian Chocolate Makers SRL.

We are registered at the Brussels Court in Belgium under company number 0745.885.458 and with our registered office located and main address at:

Rue Lebeau 11
1000 Brussels
Belgium

Establishment number : 2.301.333.809

You may contact us at the above address or using the form below but also by phone or email.

Phone number: +32 (0)2 203 92 20
Email address: [email protected]

Our VAT and EORI numbers are BE0745885458.
Our ONSS matricule is 1456123-25.
Our AFSCA registration number is 5261529.

 

Opening hours

 

Our store is opened the public as below:

Monday - Friday: 10h-20h
Saturdays: 11h-20h
Sundays: 11h-17h

In addition, our store is opened for take away only Monday to Saturday from 20h to 21h30.
For all Deliveroo, Uber Eats and online orders.

 

COVID-19 measures

 

Access to our store is regulated according Federal and Brussels Government latest decisions. (see updates)

- Masks obligatory.
- Only 3 clients at the same time in the shop area.
- Individual clients only + 1 minor (no couple or friends together, no groups accepted).
- The clients must queue outside the store (regulated access). Hot chocolate offered during the queue.

 

UPS Access Store, PostNL pickup point and GLS Parcel Store

 

The clients coming to recuperate their parcels must comply with the same COVID measures.
They must queue outside the store and wait until they are invited to enter. Masks are compulsatory and only one person accepted (no couple or group).

An official ID is always required for the pickup of the parcels. The ID must match the name on the parcel.
NO ID = NO PARCEL. No discussion about that, it is the rule and it applies to everybody without exception.

For information about the tracking of your parcel, please call 02 215 02 70.

For PostNL customers service queries, please call 015 480 285.
For UPS customers service queries, please call 078 250 877.
For GLS customers service queries or complaints, please call 02 5566 211.

 

The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed by clicking here. We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body.

The competent body in this matter is www.eccbelgium.be.

the belgian chocolate makers
+32 (0) 2 203 92 20
+32 (0)470 45 15 33 whatsapp
The Belgian Chocolate Makers

Rue Lebeau 11
1000 Brussels
Belgium

Write to our chocolate team

the belgian chocolate makers

FAQs

About the Chocomeli handmade chocolate
Where do you produce your handmade chocolate?

All our handmade chocolates are produced by our chocolatiers inside our Brussels store located at Rue Lebeau 11, 1000 Brussels. We don't use any industrial methods to produce our chocolate and it is guaranteed 100% passion, 100% local, 100% premium.

Who are your chocolate makers?

Our chocolate maker (chocolatier) is Elisabetta Passafaro (21 years old). A young chocolate expert who is really passionate by handmade chocolate.

Elisabetta studied at Accademia Maestri Cioccolatieri Italiani in Italy and obtained her certification in 2019. She finished her internship with a travel to Brazil to develop her knowledge about the bean to bar process. All our handmade chocolate is produced exclusively by Elisabetta and sold under the brand Chocomeli. You can easily understand why this name came out of our imagination! :)

Ana Rodriguez Sierra is assisting Elisabetta in the production laboratory on Tuesdays, Wednesdays and Fridays. As well, Erasmus trainees assist our chocolate makers: Sergio, Marianna and Paolo.

For Christmas period, we also welcome trainees from local schools. 

 

Is a chocolate edible after the Best By Date (BBD)?

Absolutely. Pure chocolate doesn't go bad and can be enjoyed months after its Best By Date. Please note that this is not the case with pralines and truffles for which it is more important to follow the Best By Date.

Do you have any vegan products?

Our dark chocolates are vegan based on their ingredients, but we are not able to obtain vegan vertifications due to milk traceability from operating in the same factory as milk and white chocolate production.

Which type of chocolate do you use?

We exclusively use the Van Dender chocolate to produce our handmade chocolates in dark, white and milk.
We also use the RB1 from Barry Callebaut for the ruby chocolate production.

Do you guarantee a minimum shelf life?

We are committed to shipping products with at least a 1 month shelf life for optimum quality, taste and nutrition.

How long does chocolate last?

Contrary to what you may hear, dark chocolate lasts around five years. That’s in part due to the high amount of antioxidants, as well as the sugar, which is a preservative.

Milk chocolate and white chocolate contain milk solids and should be used within a year.

What is the best chocolate?

That is a tough question. Like anything edible, many things come into play. Do you like bitter chocolate? Or one that is sweeter? Do you prefer a roasted flavor? Or one that is softer, and creamier?

We tell people that the best chocolate is the one that tastes best to them. So we encourage our clients to taste as many chocolates as they can, and choose one they like best.

Are your handmade chocolates GMO free?

Yes, all of our handmade chocolates are GMO free.

Do you carry chocolate for people with tree-nut allergies?

In most products, we do not use nuts as ingredients, but the chocolate may contain traces of peanuts and other nuts, gluten, and egg proteins. We recommend that people with these allergies do not consume our chocolate.

Are your handmade chocolates Fair Trade?

To produce our handmade chocolates, we use Van Dender chocolate.

Van Dender pursues a policy of direct trade with farmers in accordance with the principles of Fair Trade. Van Dender does everything in its power to ensure that the conditions in which our cacao is grown allow planters and their families to develop a long-term business strategy. We take particular care to ensure no children work in the production of our cacao, that there is no forced labor and that all national and international labor regulations are respected.

Are your products gluten-free?

All of our chocolates bars are considered gluten-free (this means that they contain less than 20 ppm of gluten and are suitable for intolerant people). Our chocolate pralines and truffles are not gluten-free. We recommend people for whom gluten is a health concern not to consume our chocolate as it may contain traces of gluten.

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