CUSTOMERS SERVICE

All our handmade chocolates are produced by our chocolatiers inside our Brussels store located at Rue Lebeau 11, 1000 Brussels. We don't use any industrial methods to produce our chocolate and it is guaranteed 100% passion, 100% local, 100% premium.

Our chocolate maker (chocolatier) is Elisabetta Passafaro (21 years old). A young chocolate expert who is really passionate by handmade chocolate.

Elisabetta studied at Accademia Maestri Cioccolatieri Italiani in Italy and obtained her certification in 2019. She finished her internship with a travel to Brazil to develop her knowledge about the bean to bar process. All our handmade chocolate is produced exclusively by Elisabetta and sold under the brand Chocomeli. You can easily understand why this name came out of our imagination! :)

Ana Rodriguez Sierra is assisting Elisabetta in the production laboratory on Tuesdays, Wednesdays and Fridays. As well, Erasmus trainees assist our chocolate makers.

For Christmas period, we also welcome trainees from local schools. 

Absolutely. Pure chocolate doesn't go bad and can be enjoyed months after its Best By Date. Please note that this is not the case with pralines and truffles for which it is more important to follow the Best By Date.

Our dark chocolates are vegan based on their ingredients, but we are not able to obtain vegan vertifications due to milk traceability from operating in the same factory as milk and white chocolate production.

We exclusively use the Van Dender chocolate to produce our handmade chocolates in dark, white and milk.
We also use the RB1 from Barry Callebaut for the ruby chocolate production.

We are committed to shipping products with at least a 1 month shelf life for optimum quality, taste and nutrition.

Contrary to what you may hear, dark chocolate lasts around five years. That’s in part due to the high amount of antioxidants, as well as the sugar, which is a preservative.

Milk chocolate and white chocolate contain milk solids and should be used within a year.

That is a tough question. Like anything edible, many things come into play. Do you like bitter chocolate? Or one that is sweeter? Do you prefer a roasted flavor? Or one that is softer, and creamier?

We tell people that the best chocolate is the one that tastes best to them. So we encourage our clients to taste as many chocolates as they can, and choose one they like best.

Yes, all of our handmade chocolates are GMO free.

In most products, we do not use nuts as ingredients, but the chocolate may contain traces of peanuts and other nuts, gluten, and egg proteins. We recommend that people with these allergies do not consume our chocolate.

To produce our handmade chocolates, we use Van Dender chocolate.

Van Dender pursues a policy of direct trade with farmers in accordance with the principles of Fair Trade. Van Dender does everything in its power to ensure that the conditions in which our cacao is grown allow planters and their families to develop a long-term business strategy. We take particular care to ensure no children work in the production of our cacao, that there is no forced labor and that all national and international labor regulations are respected.

All of our chocolates bars are considered gluten-free (this means that they contain less than 20 ppm of gluten and are suitable for intolerant people). Our chocolate pralines and truffles are not gluten-free. We recommend people for whom gluten is a health concern not to consume our chocolate as it may contain traces of gluten.

Yes, we do ship everywhere in the USA but also in Canada and Mexico using UPS.

We also ship everywhere in Economic European Countries and the United Kingdom using UPS and GLS.

Yes we do.

If your address is in one of the 19 districts of Brussels and if you order before 5pm then we guarantee sameday delivery by our own riders on bike.

Yes, we have projects to open stores in the UK (London and Brighton), Netherlands (Amsterdam) and Ireland (Dublin).