This website is operated by The Belgian Chocolate Makers SRL.
We are registered at the Brussels Court in Belgium under company number 0745.885.458 and with our registered office located and main address at:
Rue Lebeau 11
Establishment number : 2.301.333.809
You may contact us at the above address or using the form below but also by phone or email.
Phone number: +32 (0)2 203 92 20
Email address: [email protected]
We welcome our clients in store every day:
Monday - Friday: 10h-19h
Access to our store is regulated according Federal and Brussels Government latest decisions. (see updates)
- Masks obligatory.
- Only 3 clients at the same time in the shop area.
- Individual clients only + 1 minor (no couple or friends together, no groups accepted).
- The clients must queue outside the store (regulated access). Hot chocolate offered during the queue.
The clients coming to recuperate their parcels must comply with the same COVID measures.
They must queue outside the store and wait until they are invited to enter. Masks are compulsatory and only one person accepted (no couple or group).
An official ID is always required for the pickup of the parcels. The ID must match the name on the parcel.
NO ID = NO PARCEL. No discussion about that, it is the rule and it applies to everybody without exception.
For information about the tracking of your parcel, please call 02 215 02 70.
For PostNL customers service queries, please call 015 480 285.
For UPS customers service queries, please call 078 250 877.
For GLS customers service queries or complaints, please call 02 5566 211.
The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed by clicking here. We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body.
The competent body in this matter is www.eccbelgium.be.
By creating an account with our store, you will be able to move through the checkout process faster, store multiple addresses, view and track your orders in your account, and more.Register