Customer Service



    Shipping disclaimer

    Pickup in Store

    Your online orders can be picked up from our store located Rue Lebeau 11, 1000 Brussels, Belgium.
    We are opened Monday to Friday from 10am to 7pm, Saturdays from 11am to 7pm and Sundays 11am to 3pm.

    Usually, orders are ready within an hour during store hours. An email will be sent when your order is ready for pickup.
    In case of any further queries, please do not hesitate to contact us at [email protected].

    Risk and responsibility for transport

    By placing an order on our website, you agree with our terms of sale and especially you understand where responsibility lies in event of loss, melting or damage. Our terms of sale are based on the principle that the risk of loss, melting or damage is transferred from us (the seller) to you (the buyer) when you (the buyer) have paid for the order.
    As soon as the payment of an order is recorded, we transfer the ownership of the products bought to the buyer (you).
    We have an obligation to take reasonable care in the preparation and the packing of the goods.
    We are responsible for arranging and paying cost of shipment and for arranging the products bought to be picked by the carrier company selected during the checkout process: Bpost, UPS, GLS, PostNL or Shippr.
    Until the products are kept in our store, they are under our responsibility. Once the products bought are picked up by the selected carrier company, the risk of the transport transfers automatically from the seller (us) to the buyer (you). We cannot be responsible if anything happens during the transport of the products bought from our website.
    For every order you place on our website, you will receive a tracking number via email once the parcel is leaving us and has been confirmed with the courrier. The tracking number becomes functional once the parcel is collected, and the barcode is scanned for the first time in the depot.
    During transit, this barcode is scanned at every depot, updating the tracking system. We recommend forwarding the parcel tracking number to the recipient of the shipment and following the status of your parcel periodically. If the status in the tracking system has not changed in more than 48 hours, please send us a message, and we will check the situation with the carrier.
    If you select the carrier being GLS Logistics, Bpost or PostNL, then the shipment is not assured.
    If you select the carrier being UPS, then we automatically add an insurance for the total amount of the order. Claims need to be made directly thru UPS if anything is found broken or melt during the transport or if the parcel is lost, damaged or delayed.

    File your claim online:

    Melting point

    The melting point for chocolate is slightly under the human body temperature at 30 to 32 degrees Celsius. This will require a temperature controlled environment for storage and transportation. The actual melting point will depend on the chocolate mixture being used.

    We are not responsible if the chocolates are melting during the transport.

    The client needs to use common sense before placing an order from us. For example, it is not advisable to order our chocolates if you wish to ship them to New York City in August when the temperature and the level of humidity are very high.

    Only the very best handmade chocolate !

    Poorness is not acceptable at The Belgian Chocolate Makers. All the products carrying our brand are produced using the very best ingredients. All of our chocolates are made with 100% pure chocolate butter that grants the finest taste and look.
    To produce our handmade chocolates, we only use high quality cocoa beans from all around the world. From Costa Rica to India, we choose the rarest beans to develop all the flavors in an original chocolate with an unique taste. Making chocolate is an art. At the origin of the taste, there is the bean, and all the work that lets explode all its flavors. From roasting to conching, here is the birth of aromas. Our Chocomeli chocolates are guaranteed 100% made in Belgium!
    We put our uttermost effort to ensure your satisfaction. In case we failed to meet your expectations, please do not hesitate to contact us directly at [email protected].
    The Belgian Chocolate Makers