Shipping & returns

    Shipment costs

    All our chocolates are shipped in the following countries using Bpost, UPS, PostNL or GLS depending your selection during the checkout process. 
    North America
    • Canada (Bpost, PostNL, UPS)
    • Mexico (UPS)
    • USA (Bpost, PostNL, UPS)
    Western Europe
    • Andorra (UPS)
    • Austria (Bpost, PostNL, GLS, UPS)
    • Belgium (Bpost, PostNL, GLS, UPS, Shippr)
    • Cyprus (PostNL)
    • Denmark (Bpost, PostNL, GLS, UPS)
    • Finland (Bpost, PostNL, GLS, UPS)
    • France (Bpost, PostNL, GLS, UPS)
    • Germany (Bpost, PostNL, GLS, UPS)
    • Greece (Bpost, PostNL, UPS)
    • Iceland (UPS)
    • Ireland (Bpost, PostNL, GLS, UPS)
    • Italy (Bpost, PostNL, GLS, UPS)
    • Liechtenstein (UPS)
    • Luxembourg (Bpost, PostNL, GLS, UPS)
    • Malta (PostNL)
    • Monaco (PostNL, UPS)
    • The Netherlands (Bpost, PostNL, GLS, UPS)
    • Norway (Bpost, PostNL, UPS)
    • Portugal (Bpost, PostNL, GLS, UPS)
    • San Marino (UPS)
    • Spain (Bpost, PostNL, GLS, UPS)
    • Sweden (Bpost, PostNL, GLS, UPS)
    • Switzerland (Bpost, PostNL, UPS)
    • United Kingdom (Bpost, PostNL, GLS, UPS)
    Eastern Europe
    • Bulgaria (PostNL, GLS, UPS)
    • Croatia (PostNL, GLS, UPS)
    • Czech Republic (Bpost, PostNL, GLS, UPS)
    • Estonia (PostNL, GLS, UPS)
    • Hungary (Bpost, PostNL, GLS, UPS)
    • Latvia (PostNL, GLS, UPS)
    • Lithuania (PostNL, GLS, UPS)
    • Poland (Bpost, PostNL, GLS, UPS)
    • Romania (PostNL, GLS, UPS)
    • Russian Federation (Bpost)
    • Slovakia (PostNL, GLS, UPS)
    • Slovenia (PostNL, GLS, UPS)
    • Ukraine (UPS)
    • China (Bpost, PostNL)
    • Hong Kong (PostNL)
    • Japan (Bpost, PostNL)
    • Taiwan (Bpost)
    • Thailand (Bpost, UPS)
    South & Central America
    • Brazil (Bpost, PostNL)
    Middle East
    • Bahrain (UPS)
    • Oman (UPS)
    • Qatar (UPS)
    • Saudi Arabia (UPS)
    • Turkey (UPS)
    • United Arab Emirates (UPS)
    • Australia (Bpost, PostNL)
    Shipping costs are automatically calculated for you based on the weight of your order, the country of destination and the selected shipping method. You can select the most appropriate shipping method for you and view the shipping cost during the checkout process. Please note that not all the carriers are available for all countries.
    We offer free shipping for all online orders over 75 euros sent to the above countries.
    When free shipping is given then the choice of the carrier is ours.

    Brexit issues

    Brexit and Covid 19 may currently cause possible delays to and from the UK.
    We do not longer ship to the UK using GLS (ParcelForce). Only UPS, Bpost and PostNL shipments are available for this country.
    Additional border fees apply for all shipments to the UK.

    Transfer of responsibility

    Please make sure that you understand when and how the responsibility of the shipment is transferred to you.
    It is important that you read our disclaimer as it clearly explains everything to you.

    Same day delivery within Brussels

    Because tomorrow is too late, within Brussels (19 districts), your chocolates will be delivered on the same day using Shippr.
    We will call to give you a delivery time frame and the name of the driver.

    Same day delivery is only possible for the following districts:

    • Anderlecht
    • Auderghem
    • Berchem Sainte Agathe
    • City of Brussels
    • Etterbeek
    • Evere
    • Forest
    • Ganshoren
    • Ixelles
    • Jette
    • Koekelberg
    • Molenbeek Saint Jean
    • Saint Gilles
    • Saint Josse ten Noode
    • Schaerbeek
    • Uccle
    • Watermael Boitsfort
    • Woluwe Saint Lambert
    • Woluwe Saint Pierre

    Deliveroo & Uber Eats deliveries

    You can order a selection of our chocolates using the Deliveroo and Uber Eats websites.
    In such case, you are subject to the terms of sales of these platforms.


    Returns can be sent to our store in Brussels using any postal service.
    We suggest to always request a tracking number in order to keep a proof of shipment.
    Free shipping from 75 euros The Belgian Chocolate Makers
    Rue Lebeau 11
    1000 Brussels

    Tel: +32 (0)2 203 92 20
    WhatsApp: +32 (0)470 45 15 33
    If you are not satisfied with your purchase, you can send the product(s) back within 14 days for a full refund. Should you wish to return any chocolate item it would be most helpful if you could contact us first. Fragile, date sensitive products and sale items cannot be returned if not faulty.
    Returned chocolates must be in perfect condition and un-opened and they should be returned to us using a recorded delivery. Returned items must be checked by us on arrival to be in perfect condition and any breakages or damages cannot be refunded.
    A refund will be made, excluding postage, through the same method used during the checkout.
    We do not offer free shipping on returns and we do not refund any shipment cost.

    Our Brussels store is a pickup point for GLS, PostNL and UPS

    Our store is a pickup point for GLS, PostNL and UPS. You can ask these companies to deliver your parcels in our store and recuperate them at a convenient time for you. We are opened every day, Monday to Friday 10am to 8pm, Saturdays from 11am to 8pm and Sundays from 11am to 5pm.

    UPS, PostNL & GLS

    If you have a prepaid label or if you have already printed your label online or using the UPS or PostNL apps then you can also deposit your UPS and PostNL parcels in our store. Their respective drivers will then come to pick them up for processing.
    With GLS, you can even organize the shipment of your parcel(s) directly from our store. Just bring your parcel(s) and we will take care of everything.
    If you're collecting a parcel at our store, make sure that you have an official form of identification or government-issued ID showing the name of the recipient of the parcel (usually it is you!).
    If someone else is collecting on your behalf, he/she has to present your ID based on the above criteria as well as his/her own ID. Our staff will check their signature, name and type of IDs presented for record purposes. Not all packages can be collected by a third party.
    If you need to track a parcel, lodge a complaint or report an issue, we cannot help you. No need to call us since we are not the transport companies, only a pick up store acting on their behalf for parcels collection service.
    The clients coming to recuperate their parcels must comply with the COVID measures.
    They must queue outside the store and wait until they are invited to enter.
    Masks are compulsatory and only one person accepted (no couple or group).
    An official ID is always required for the pickup of the parcels. The ID must absolutely match the name on the parcel.
    NO ID = NO PARCEL. No discussion about that, it is the rule and it applies to everybody without exception.
    For information about the tracking of your parcel, please call 02 215 02 70.

    For PostNL customers service queries, please call 015 480 285.
    For UPS customers service queries, please call 078 250 877.
    For GLS customers service queries or complaints, please call 02 5566 211.
    The Belgian Chocolate Makers