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      Shipping & returns

      Shipment costs

      Our chocolates are shipped in the following countries using Bpost, UPS or GLS depending your selection during the checkout process.

      Our Incoterm® is DAP (Delivered At Place).

      In Brussels you can now choose the same day delivery with Shippr, this helps reduce your carbon footprint. Let's reduce empty volumes and CO2 emissions together!

      North America

      Delivery by UPS, DHL or Bpost within 3-10 working days. Free delivery for all orders from 75€.
      • Canada
      • Mexico
      • United States of America
      Chocolate lovers

      Belgium

      Delivery within 1-3 working days. Free delivery for all orders from 75€.
      • Delivery by UPS, DHL, Bpost or GLS
      • Pickup at our Brussels store
      • Same day by Shippr within Brussels (*)

      Western Europe

      Delivery by UPS, DHL, GLS or Bpost within 1-5 working days. Free delivery for all orders from 75€.
      • Andorra
      • Austria
      • Denmark
      • Finland
      • France
      • Germany
      • Gibraltar
      • Greece
      • Iceland
      • Ireland
      • Italy
      • Liechtenstein
      • Luxembourg
      • Malta
      • Monaco
      • The Netherlands
      • Norway
      • Portugal
      • San Marino
      • Spain
      • Sweden
      • Switzerland
      • United Kingdom

      Eastern Europe

      Delivery by UPS, DHL, GLS or Bpost within 3-10 working days. Free delivery for all orders from 75€.
      • Albania
      • Armenia
      • Azerbaijian
      • Bosnia
      • Bulgaria
      • Croatia
      • Cyprus
      • Czech Republic
      • Estonia
      • Georgia
      • Hungary
      • Latvia
      • Lithuania
      • Moldova
      • Poland
      • Romania
      • Serbia
      • Montenegro
      • Slovakia
      • Slovenia
      • Ukraine
      • Serbia
      • Kosovo

      Asia

      Delivery by UPS, DHL or Bpost within 1-5 working days. Free delivery for all orders from 75€.
      • Cambodia
      • China
      • Hong Kong
      • India
      • Indonesia
      • Japan
      • Korea
      • Macao
      • Malaisia
      • Maldives
      • Mongolia
      • Nepal
      • Pakistan
      • Philippines
      • Singapore
      • Sri Lanka
      • Taiwan
      • Tajikistan
      • Thailand
      • Turkmenistan
      • Uzbekistan
      • Vietnam

      South & Central America

      Delivery by UPS, DHL or Bpost within 3-10 working days. Free delivery for all orders from 75€.
      • Antigua & Barbuda
      • Argentina
      • Aruba
      • Bahamas
      • Barbados
      • Belize
      • Bolivia
      • Brazil
      • Chile
      • Colombia
      • Costa Rica
      • Cuba
      • Dominica
      • Dominican Republic
      • Ecuador
      • El Salvador
      • Grenada
      • Guatemala
      • Guyana
      • Haiti
      • Honduras
      • Jamaica
      • Nicaragua
      • Panama
      • Paraguay
      • Peru
      • Saint Kitts & Nevis
      • Saint Lucia
      • Saint Vincent & Grenadines
      • Suriname
      • Trinidad & Tobago
      • Uruguay
      • Venezuela

      Middle East

      Delivery by UPS, DHL or Bpost within 5-15 working days. Free delivery for all orders from 75€.
      • Bahrain
      • Israel
      • Jordan
      • Kuwait
      • Lebanon
      • Oman
      • Qatar
      • Saudi Arabia
      • Turkey
      • UAE
      • Yemen

      Africa

      Delivery by UPS, DHL or Bpost within 5-15 working days. Free delivery for all orders from 75€.
      • Cape Verde
      • Comoros
      • Djibouti
      • Egypt
      • Mayotte
      • Marocco
      • Reunion Island
      • Saint Helena
      • Seychelles
      • South Africa
      • Tunisia

      Oceania

      Delivery by UPS, DHL or Bpost within 5-20 working days. Free delivery for all orders from 75€.
      • Australia
      • Fiji
      • French Polynesia
      • New Caledonia
      • New Zealand
      • Wallis & Futuna
       
      Shipping costs are automatically calculated for you based on the weight of your order, the country of destination and the selected shipping method. You can select the most appropriate shipping method for you and view the shipping cost during the checkout process. Please note that not all the carriers are available for all countries.
       
      We offer free shipping for all online orders over 75 euros sent to all above listed countries.
       

      Shipping disclaimer

      Please make sure that you understand our shipping policy.
      It is important that you read our disclaimer as it clearly explains everything to you.
       

      Same day delivery within Brussels (*)

      Because tomorrow is too late, within Brussels (19 districts), your chocolates will be delivered on the same day by Shippr. This helps reduce your carbon footprint. Choose the delivery option "same day delivery in Brussels". 

      Same day delivery is only possible for the following districts:

      • Anderlecht
      • Auderghem
      • Berchem Sainte Agathe
      • City of Brussels
      • Etterbeek
      • Evere
      • Forest
      • Ganshoren
      • Ixelles
      • Jette
      • Koekelberg
      • Molenbeek Saint Jean
      • Saint Gilles
      • Saint Josse ten Noode
      • Schaerbeek
      • Uccle
      • Watermael Boitsfort
      • Woluwe Saint Lambert
      • Woluwe Saint Pierre

       

      Deliveroo & Uber Eats deliveries in Brussels

      If you are located in Brussels, you can order a selection of our chocolates using the Deliveroo and Uber Eats websites.

      In such case, you are subject to the terms of sales of these platforms.

       

      Returns

      Returns can be sent to our store in Brussels using any postal service.
      We suggest to always request a tracking number in order to keep a proof of shipment.
       
       
      Free shipping from 75 euros The Belgian Chocolate Makers
      Rue Lebeau 11
      1000 Brussels
      Belgium

      Tel: +32 (0)2 203 92 20
      WhatsApp: +32 (0)470 45 15 33
       
       
      If you are not satisfied with your purchase, you can send the product(s) back within 14 days for a full refund. Should you wish to return any chocolate item it would be most helpful if you could contact us first. Fragile, date sensitive products and sale items cannot be returned if not faulty.
       
      Returned chocolates must be in perfect condition and un-opened and they should be returned to us using a recorded delivery. Returned items must be checked by us on arrival to be in perfect condition and any breakages or damages cannot be refunded.
       
      A refund will be made, excluding postage, through the same method used during the checkout.
      We do not offer free shipping on returns and we do not refund any shipment cost.

      The Belgian Chocolate Makers