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Shipping, returns & collection point

Shipment costs

All our chocolates are shipped within Europe using UPS or GLS depending your selection at the checkout. 

UPS rates:

GLS rates:

We offer free GLS shipping for all online orders over 75 euros sent to Belgium, Luxembourg, Netherlands, France and Germany.

Brexit info: From 17/12/2020 we do not longer ship to the UK using GLS (ParcelForce).
Border fees will apply from 01/01/2021. Click here to read more.

Deliveries within Brussels "Click & Collect"

Within Brussels (19 communes), your chocolates will be delivered on the same day using our own delivery team via Shippr.
We will call to give you a delivery time frame and the name of the delivery associate.

Returns

Returns must be sent to our store in Brussels using UPS, GLS or PostNL. We suggest to always request a tracking number.

The Belgian Chocolate Makers
Rue Lebeau 11
1000 Brussels
Belgium

Tel: +32 (0)2 203 92 20
WhatsApp: +32 (0)470 45 15 33

We are a pickup point for GLS, PostNL and UPS

Our store is a pickup point for GLS, PostNL and UPS. You can ask these companies to deliver your parcels in our store and recuperate them at a convenient time for you. We are opened every day, Monday to Friday 10am to 8pm, Saturdays from 11am to 8pm and Sundays from 11am to 5pm.

If you have a prepaid label or if you have already printed your label online or using the UPS or PostNL apps then you can also deposit your UPS and PostNL parcels in our store. Their respective drivers will then come to pick them up for processing.

With GLS, you can even organize the shipment of your parcel directly from our store. Just bring your parcels and we will take of everything.

If you're collecting a parcel at our store, make sure that you have an official form of identification or government-issued ID showing the name of the recipient of the parcel (usually it is you!).

If someone else is collecting on your behalf, he/she has to present your ID based on the above criteria as well as his/her own ID. Our staff will check their signature, name and type of IDs presented for record purposes. Not all packages can be collected by a third party.

If you need to track a parcel, lodge a complaint or report an issue, we cannot help you. No need to call us since we are not the transport companies, only a pick up store acting on their behalf for parcels collection service.

The clients coming to recuperate their parcels must comply with the COVID measures.
They must queue outside the store and wait until they are invited to enter. Masks are compulsatory and only one person accepted (no couple or group).

An official ID is always required for the pickup of the parcels. The ID must match the name on the parcel.
NO ID = NO PARCEL. No discussion about that, it is the rule and it applies to everybody without exception.

For information about the tracking of your parcel, please call 02 215 02 70.

For PostNL customers service queries, please call 015 480 285.
For UPS customers service queries, please call 078 250 877.
For GLS customers service queries or complaints, please call 02 5566 211.

 

Undoubtedly, there is no better chocolate than the chocolate made by Belgian chocolatiers. The Belgian chocolatiers have been in business for more than a century in a country whose capital has more chocolate factories than any other city on earth. Brussels is the nirvana for any chocolate aficionado, but try not to be tempted by the creamy chocolate fountains in the city center’s candy stores for tourists and instead come to visit our store and workshop. Speak with our chocolate maker, Elisabetta Passafaro, and let's share our passion for our Chocomeli chocolate brand. 

If you live in Brussels, you can now order some of our handmade chocolates using Uber Eats.

Uber Eats

We only use Van Dender cocoa (bean to bar) for our production.

We take great care in sourcing our ingredients in a safe and responsible way to conserve biodiversity and ensure sustainable livelihoods. Nothing hidden or unpronouncable here, just true simple ingredients. Minimally processed food. No artificial ingredients. We only use the finest chocolates from Van Dender to create our delicious Chocomeli bars and figurines. We take great pride in choosing the best as our first ingredient.

For the ruby chocolate, of course we use the RB1 from Barry Callebaut.

We are equipped with Selmi machinery.

To produce our Chocomeli bars, broken tablets, mendiants, figurines, pralines and truffles we love to use the tempering machines built by Selmi.

Thanks to a partnership with Selmi and the leasing company Grenke, we can enjoy the benefits of modern continuous tempering machines to produce our delicious chocolates in our Brussels store. 

Thanks to all who help us to make our project a reality.

We wanted to give thanks to all who help getting The Belgian Chocolate Makers off the ground. Your support and efforts for our new business certainly contributed a lot to our success, and we want to thank you for that, especially all our loyal clients. Thank you for being a part of our family! We are very grateful for your continued patronage because we wouldn’t be here without our loyal customers. They could have chosen any other chocolate makers, but we appreciate that they have stuck with us.

 

Finance Brussels

We wish to say a big thank you to Finance Brussels for helping our development and in particular for the installation of the air conditioning in our Brussels store. We wish to show courtesy as well to the ING Business team who financed a part of our machinery and start-up costs. It was really challenging for them to be confident in our project especially during this complicated lockdown period but they have been very reactive and so helpful.

Thanks a lot to all who helped us to make our project a reality and who continue to fuel our passion every day!

The Belgian Chocolate Makers

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