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    Shipment costs

    Our chocolates are shipped in the following countries using Bpost, UPS, PostNL or GLS depending your selection during the checkout process.
    Listed prices are excluded VAT.

    Our Incoterm® is DAP (Delivered At Place).

    In Brussels you can now choose the same day delivery with bike option, this helps reduce your carbon footprint.
    North America
    • Canada
      Delivery by Bpost or PostNL within 3-6 days
      Delivery by UPS within 2-3 days
      Cost of delivery: From 25€ to 35€ excl. VAT
      Free delivery for all orders from 75€
    • United States of America
      Delivery by Bpost or PostNL within 3-6 days
      Delivery by UPS within 2-3 days
      Cost of delivery: From 25€ to 35€ excl. VAT
      Free delivery for all orders from 75€

    Western Europe
    • Austria
      Delivery by Bpost, PostNL or GLS within 2-3 days
      Cost of delivery: from 14,05€ to 15,70€ excl. VAT
      Free delivery for all orders from 75€
    • Belgium
      Delivery by Bpost, PostNL or GLS within 1-2 days
      Pick up at our Brussels store possible
      Same day delivery by bike for Brussels only
      Cost of delivery: from 4,13€ to 8€ excl. VAT
      Free delivery for all orders from 75€
    • Cyprus
      Delivery by PostNL within 4-7 days
      Cost of delivery: 23,97€ excl. VAT
      Free delivery for all orders from 75€
    • Denmark
      Delivery by Bpost, PostNL or GLS within 2-3 days
      Cost of delivery: 15.70€ excl. VAT
      Free delivery for all orders from 75€
    • Finland
      Delivery by Bpost, PostNL or GLS within 2-4 days
      Cost of delivery: 16.53€ excl. VAT
      Free delivery for all orders from 75€
    • France
      Delivery by Bpost, PostNL or GLS within 1-2 days
      Cost of delivery: from 8.26€ to 9.92€ excl. VAT
      Free delivery for all orders from 75€
    • Germany
      Delivery by Bpost, PostNL or GLS within 1-2 days
      Cost of delivery: from 8,26€ to 10€ excl. VAT
      Free delivery for all orders from 75€
    • Greece
      Delivery by Bpost, PostNL or UPS within 3-6 days
      Cost of delivery: 20,66€ excl. VAT
      Free delivery for all orders from 75€
    • Ireland
      Delivery by Bpost, PostNL or GLS within 2-3 days
      Cost of delivery: 15,70€ excl. VAT
      Free delivery for all orders from 75€
    • Italy
      Delivery by Bpost, PostNL or GLS within 2-3 days
      Cost of delivery: from 12,40€ to 14,88€ excl. VAT
      Free delivery for all orders from 75€
    • Luxembourg
      Delivery by Bpost, PostNL or GLS within 1-2 days
      Cost of delivery: from 8.26€ to 9.92€ excl. VAT
      Free delivery for all orders from 75€
    • Malta
      Delivery by UPS within 2-3 days
      Delivery by PostNL within 4-6 days
      Cost of delivery: From 23,97€ to 45,45€ excl. VAT
      Free delivery for all orders from 75€
    • Monaco
      Delivery by UPS within 2-3 days
      Cost of delivery: 20,66€ excl. VAT
      Free delivery for all orders from 75€
    • The Netherlands
      Delivery by Bpost, PostNL or GLS within 1-2 days
      Cost of delivery: from 4,96€ to 7,44€ excl. VAT
      Free delivery for all orders from 75€
    • Norway
      Delivery by Bpost or PostNL within 2-4 days
      Cost of delivery: 30€ excl. VAT
      Free delivery for all orders from 75€
    • Portugal
      Delivery by Bpost, PostNL or GLS within 3-5 days
      Cost of delivery: 15,70€ excl. VAT
      Free delivery for all orders from 75€
    • Spain
      Delivery by Bpost, PostNL or GLS within 3-5 days
      Cost of delivery: from 14.05€ to 15,70€ excl. VAT
      Free delivery for all orders from 75€
    • Sweden
      Delivery by Bpost, PostNL or GLS within 2-3 days
      Cost of delivery: from 14,05€ to 15,70€ excl. VAT
      Free delivery for all orders from 75€
    • Switzerland
      Delivery by Bpost or PostNL within 2-3 days
      Cost of delivery: 25€ excl. VAT
      Free delivery for all orders from 75€
    • United Kingdom
      Delivery by Bpost or PostNL within 3-5 days
      Delivery by UPS within 2-3 days
      Cost of delivery: From 12,40€ to 25€ excl. VAT
      Border fees may apply
      Free delivery for all orders from 75€
    Eastern Europe
    • Bulgaria
      Delivery by PostNL or GLS within 4-7 days
      Cost of delivery: 24.79€ excl. VAT
      Free delivery for all orders from 75€
    • Croatia
      Delivery by PostNL or GLS within 5-8 days
      Cost of delivery: 20,66€ excl. VAT
      Free delivery for all orders from 75€
    • Czech Republic
      Delivery by Bpost, PostNL or GLS within 3-5 days
      Cost of delivery: 19.83€ excl. VAT
      Free delivery for all orders from 75€
    • Estonia
      Delivery by PostNL or GLS within 4-6 days
      Cost of delivery: 24,79€ excl. VAT
      Free delivery for all orders from 75€
    • Hungary
      Delivery by Bpost, PostNL or GLS within 3-5 days
      Cost of delivery: 19.83€ excl. VAT
      Free delivery for all orders from 75€
    • Latvia
      Delivery by PostNL or GLS within 3-6 days
      Cost of delivery: 24,79€ excl. VAT
      Free delivery for all orders from 75€
    • Lithuania
      Delivery by PostNL or GLS within 4-6 days
      Cost of delivery: 24,79€ excl. VAT
      Free delivery for all orders from 75€
    • Poland
      Delivery by Bpost, PostNL or GLS within 2-5 days
      Cost of delivery: 14,88€ excl. VAT
      Free delivery for all orders from 75€
    • Romania
      Delivery by PostNL or GLS within 4-7 days
      Cost of delivery: 24,79€ excl. VAT
      Free delivery for all orders from 75€
    • Russian Federation
      Delivery by Bpost within 14-20 days
      Cost of delivery: 35€ excl. VAT
      Free delivery for all orders from 75€
    • Slovakia
      Delivery by PostNL or GLS within 3-5 days
      Cost of delivery: 20,66€ excl. VAT
      Free delivery for all orders from 75€
    • Slovenia
      Delivery by PostNL or GLS within 3-5 days
      Cost of delivery: 20,66€ excl. VAT
      Free delivery for all orders from 75€
    Asia
    • China
      Delivery by Bpost or PostNL within 9-15 days
      Cost of delivery: 40€ excl. VAT
      Free delivery for all orders from 75€
    • Hong Kong
      Delivery by PostNL within 4-6 days
      Cost of delivery: 35€ excl. VAT
      Free delivery for all orders from 75€
    • Japan
      Delivery by Bpost or PostNL within 4-7 days
      Cost of delivery: 35€ excl. VAT
      Free delivery for all orders from 75€
    • Taiwan
      Delivery by Bpost within 9-15 days
      Cost of delivery: 40€ excl. VAT
      Free delivery for all orders from 75€
    • Thailand
      Delivery by Bpost within 9-15 days
      Cost of delivery: 40€ excl. VAT
      Free delivery for all orders from 75€
    South & Central America
    • Brazil
      Delivery by Bpost or PostNL within 6-8 days
      Cost of delivery: 35€ excl. VAT
      Free delivery for all orders from 75€
    Middle East
    • Turkey
      Delivery by Bpost within 5-6 days
      Cost of delivery: 25€ excl. VAT
      Free delivery for all orders from 75€
    Oceania
    • Australia
      Delivery by Bpost or PostNL within 6-8 days
      Cost of delivery: 40€ excl. VAT
      Free delivery for all orders from 75€
    Shipping costs are automatically calculated for you based on the weight of your order, the country of destination and the selected shipping method. You can select the most appropriate shipping method for you and view the shipping cost during the checkout process. Please note that not all the carriers are available for all countries.
    We offer free shipping for all online orders over 75 euros sent to all above listed countries.

    Shipping disclaimer

    Please make sure that you understand our shipping policy.
    It is important that you read our disclaimer as it clearly explains everything to you.

    Same day delivery by bike within Brussels

    Because tomorrow is too late, within Brussels (19 districts), your chocolates will be delivered on the same day by bike.
    This helps reduce your carbon footprint. Choose the delivery option 'bike delivery in Brussels'. Due to the limited capacity of the bikes, it is possible that this service is not immediately available for your order.We will call to give you a delivery time frame and the name of the driver.

    Same day delivery is only possible for the following districts:

    • Anderlecht
    • Auderghem
    • Berchem Sainte Agathe
    • City of Brussels
    • Etterbeek
    • Evere
    • Forest
    • Ganshoren
    • Ixelles
    • Jette
    • Koekelberg
    • Molenbeek Saint Jean
    • Saint Gilles
    • Saint Josse ten Noode
    • Schaerbeek
    • Uccle
    • Watermael Boitsfort
    • Woluwe Saint Lambert
    • Woluwe Saint Pierre

    Deliveroo & Uber Eats deliveries in Brussels

    If you are located in Brussels, you can order a selection of our chocolates using the Deliveroo and Uber Eats websites.
    In such case, you are subject to the terms of sales of these platforms.

    Returns

    Returns can be sent to our store in Brussels using any postal service.
    We suggest to always request a tracking number in order to keep a proof of shipment.
    Free shipping from 75 euros The Belgian Chocolate Makers
    Rue Lebeau 11
    1000 Brussels
    Belgium

    Tel: +32 (0)2 203 92 20
    WhatsApp: +32 (0)470 45 15 33
    If you are not satisfied with your purchase, you can send the product(s) back within 14 days for a full refund. Should you wish to return any chocolate item it would be most helpful if you could contact us first. Fragile, date sensitive products and sale items cannot be returned if not faulty.
    Returned chocolates must be in perfect condition and un-opened and they should be returned to us using a recorded delivery. Returned items must be checked by us on arrival to be in perfect condition and any breakages or damages cannot be refunded.
    A refund will be made, excluding postage, through the same method used during the checkout.
    We do not offer free shipping on returns and we do not refund any shipment cost.

    The Belgian Chocolate Makers