Shipping and returns at The Belgian Chocolate Makers
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      Shipping & returns

      About the shipment process

      Our chocolates are shipped to the following countries using Bpost or DHL depending your selection during the checkout process.
      We will send you some emails and SMS at each following steps:
      • The chocolates are ready to be picked up by the driver.
      • The parcel is in transit.
      • The parcel is out for delivery.
      • The parcel is available for pick up.
      • The chocolates have been delivered.
      • There is a problem with the delivery.
      • The chocolates have not been delivered as scheduled.
      We never ship chocolates when the outside temperature is higher than 24°C (celsius degrees).
      In that scenario, orders are delayed until the temperature is cooling down.
      You can track your order(s) using the link https://chocolaterie.aftership.com or the tracking form below.
       

      Our B2B Incoterm® is Delivered At Place (DAP).

      In Brussels you can now choose the same day delivery with Shippr, this helps reduce your carbon footprint.
      Let's reduce empty volumes and CO2 emissions together!

      The Belgian Chocolate Makers

      Ship my belgian chocolates to North America North America

      Normal delivery service by Bpost or express delivery service by DHL.
      Free delivery by Bpost for all orders from 175€.
      Chocolate lovers

      Ship my belgian chocolates to Belgium Belgium

      Delivery within 1-2 working days.
      Free delivery by Bpost for all orders from 175€.

      Ship my belgian chocolates to Western Europe Western Europe

      Normal delivery service by Bpost or express delivery service by DHL.
      Free delivery by Bpost for all orders from 175€.
      For EU customs and clearance, our EORI identification number is 0745885458.
      For exports to Germany, our LUCID registration is DE1335435171061.

      Ship my belgian chocolates to Eastern Europe Eastern Europe

      Normal delivery service by Bpost or express delivery service by DHL.
      Free delivery by Bpost for all orders from 175€.

      Ship my belgian chocolates to Asia Asia

      Normal delivery service by Bpost or express delivery service by DHL.
      Free delivery by Bpost for all orders from 175€.

      Ship my belgian chocolates to South and Central America South & Central America

      Normal delivery service by Bpost or express delivery service by DHL.
      Free delivery by Bpost for all orders from 175€.

      Ship my belgian chocolates to Middle East Middle East

      Normal delivery service by Bpost or express delivery service by DHL.
      Free delivery by Bpost for all orders from 175€.

      Ship my belgian chocolates to Africa Africa

      Normal delivery service by Bpost or express delivery service by DHL.
      Free delivery by Bpost for all orders from 175€.

      Ship my belgian chocolates to Oceania Oceania

      Normal delivery service by Bpost or express delivery service by DHL.
      Free delivery by Bpost for all orders from 175€.
       
      Shipping costs are automatically calculated for you based on the weight of your order, the country of destination and the selected shipping method. You can select the most appropriate shipping method for you and view the shipping cost during the checkout process. Please note that not all the carriers are available for all countries.
       
      We offer free shipping using Bpost for all online orders over 175 euros sent to all above listed countries.
       

      Shipping disclaimer

      Please make sure that you understand our shipping policy.
      It is important that you read our disclaimer as it clearly explains everything to you.
       

      Same day delivery within Brussels (*)

      Because tomorrow is too late, within Brussels (19 districts), your chocolates will be delivered on the same day by Shippr. This helps reduce your carbon footprint. Choose the delivery option "same day delivery in Brussels". 

      Same day delivery is only possible for the following districts:

      • Anderlecht
      • Auderghem
      • Berchem Sainte Agathe
      • City of Brussels
      • Etterbeek
      • Evere
      • Forest
      • Ganshoren
      • Ixelles
      • Jette
      • Koekelberg
      • Molenbeek Saint Jean
      • Saint Gilles
      • Saint Josse ten Noode
      • Schaerbeek
      • Uccle
      • Watermael Boitsfort
      • Woluwe Saint Lambert
      • Woluwe Saint Pierre

       

      Deliveroo & Uber Eats deliveries in Brussels

      If you are located in Brussels, you can order a selection of our chocolates using the Deliveroo and Uber Eats websites.

      In such case, you are subject to the terms of sales of these platforms.

       

      Returns

      Returns can be sent to our store in Brussels using any postal service.
      We suggest to always request a tracking number in order to keep a proof of shipment.
       
       
      Free shipping from 75 euros The Belgian Chocolate Makers
      Rue Lebeau 11
      1000 Brussels
      Belgium

      Tel: +32 (0)2 203 92 20
      WhatsApp: +32 (0)470 45 15 33
       
       
      If you are not satisfied with your purchase, you can send the product(s) back within 14 days for a full refund. Should you wish to return any chocolate item it would be most helpful if you could contact us first. Fragile, date sensitive products and sale items cannot be returned if not faulty.
       
      Returned chocolates must be in perfect condition and un-opened and they should be returned to us using a recorded delivery. Returned items must be checked by us on arrival to be in perfect condition and any breakages or damages cannot be refunded.
       
      A refund will be made, excluding postage, through the same method used during the checkout.
      We do not offer free shipping on returns and we do not refund any shipment cost.
      Happiness is German engineering, Italian cooking and Belgian chocolate!
      Elisabetta Passafaro

      Have fun with us!
      Book your belgian chocolate workshop!

      Meet Elisabetta and Patricia, our chocolate makers, discover the wonders of Belgian chocolate and learn how to make these tasty treats with one of the very few real chocolate makers based in Brussels. Enjoy an approx. 1 hour chocolate workshop with the guidance of our expert chocolatiers and have a go at making amazing handmade chocolates yourself.
      Discover and taste our cacao beans, learn about the origins of our beans and make belgian chocolates with us!
      The Belgian Chocolate Makers