The Belgian Chocolate Makers SRL operates the domains chocolaterie.brussels, tbcm.be, chocomeli.com, and thebelgianchocolatemakers.com (and any sub-domains).

The Belgian Chocolate Makers SRL is committed to ensure the privacy and protection of information users enter into the site. The following privacy policy governs The Belgian Chocolate Makers SRL’s practices for information collection, use and retention on the site. It should be read:

(1) Our standard terms of sale.
(2) Our shipping disclaimer, cookie policy and returns policy.
(3) Any other policy developed by The Belgian Chocolate Makers SRL from time to time and notified on any part of the site.

In this policy: "We" or "The Belgian Chocolate Makers" means The Belgian Chocolate Makers SRL or any subsidiary or authorized distributor, "you" means you, the person using our services or visiting the site, "services" means all services we provide to you, including providing you with access to the site.

The contact details of our data protection officer has been registered with the Data Protection Authority under the reference FMUMWYDH, as referred to in article 37.7 of the General Regulation on the protection of data (Regulation (EU) 2016-679 of 27 April 2016), also called GDPR. The Data Protection Office (DPO) can be contacted by email at dpo@apd-gba.be or par mail: Autorité de protection des données (DPO), Rue de la Presse 35, 1000 Bruxelles.

By using our website and services, you acknowledge and agree that The Belgian Chocolate Makers may collect, store, and use certain information about you in accordance with this Privacy Policy and applicable data protection regulations.

Providing personal information is always your choice, and you remain free to decline sharing certain data with us. However, please note that some information may be necessary for us to properly operate our website and provide specific services, such as processing orders, managing workshop reservations, handling payments, arranging deliveries, or responding to customer inquiries.

If you choose not to provide certain requested information, some features, services, or functionalities of our website may become limited or unavailable, and our ability to fully assist you may be affected.

At The Belgian Chocolate Makers, we are committed to handling your personal data responsibly, transparently, and with the utmost respect for your privacy.

As you navigate within the site, we automatically track, collect and store information about you, your computer, PDA, telephone or other voice internet portals. This information may include some or all of the following information about you and your visit:

– the IP address of your machine when connected to the internet
– the domain name from which you are accessing the internet
– the operating system and the browser your computer uses
– any search engine you are using
– the date and time you are visiting
– the URLs of the pages you visit
– if you provide them, your name, email, address and other personal data

If you subscribe to our newsletter, we will regularly send you our email newsletter based on your consent according to Art. 6 (1) 1 lit. a) GDPR, using the data required or disclosed by you separately for this purpose.

You may unsubscribe from the newsletter service at any time. For this purpose you can either send a message to the contact option specified below or use the opt-out link in the newsletter. Upon unsubscription, we will delete your email address unless you have expressly consented to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by the law, of which we inform you in this notice.

We may hold information you provide to us, share it with our affiliates, employees and contractors, credit reference agencies and collection agencies. This enables us to:

– provide services to you
– send you bills and recover money you owe to us
– keep you informed of services available to you from us
– exercise any lawful right any of us has

The Belgian Chocolate Makers SRL does not knowingly collect, store, or process personal information from children under the age of 18 without appropriate authorization, and our website is not intended to target or specifically attract children under the age of 13.

We strongly encourage parents and legal guardians to take an active role in supervising and guiding their children’s online activities, interests, and interactions on the internet.

If we become aware that personal information has been provided by a child in violation of applicable data protection laws, we will take appropriate steps to delete such information as quickly as reasonably possible.

At The Belgian Chocolate Makers, protecting privacy and promoting responsible online practices remain an important part of our commitment to transparency and trust.

A cookie is a small file stored on your computer, tablet, or mobile device that allows our website to recognize your browser and better understand how visitors interact with our services. Cookies help us improve your browsing experience by remembering certain preferences and enabling essential website functionalities.

At The Belgian Chocolate Makers, cookies may be used for several purposes, including keeping track of pending transactions, maintaining shopping cart information, saving login preferences so you do not need to re-enter your password during future visits, and delivering content, products, or services that may better match your interests and browsing habits.

Our website may place cookies or similar identifying technologies on your device, and your browser may automatically accept these files depending on your browser settings. While we generally recommend enabling cookies in order to fully enjoy all the features and functionalities of the website, the decision always remains entirely under your control.

You are free at any time to configure your browser to block, refuse, or delete cookies. However, please note that disabling certain cookies may limit the functionality of the website and affect services such as workshop bookings, account access, shopping cart management, personalized preferences, or secure checkout processes.

At The Belgian Chocolate Makers, we use cookies responsibly and only in ways consistent with this Privacy Policy and applicable data protection regulations.

The site may place a cookie on the hard drive of your computer and your browser may accept small identifying files from our system. While we recommend that you enable cookies on your browser in order to enjoy all the features of the site, the decision remains in your hands. Note that your browser may decline the cookie if it is set up to do so, but this may limit the functionality of the site.

Our website may contain links directing you to external websites, third-party platforms, or online services that are not operated or controlled by The Belgian Chocolate Makers. These links are provided for informational purposes, convenience, or to enhance your overall experience.

Please note that we do not control and are therefore not responsible for the content, accuracy, availability, security, or privacy practices of these external websites. Once you leave our website, any information you provide or activities you undertake on third-party platforms are governed exclusively by their own terms, policies, and practices.

We encourage all visitors to carefully review the privacy policies, terms of use, and data protection practices of any external websites they choose to visit.

At The Belgian Chocolate Makers, we remain committed to transparency and responsible digital practices, but we cannot accept liability for the reliability, content, or handling of personal data by third-party websites or services linked from our platform.

Our website and online services may occasionally provide interactive features such as chat tools, instant messaging services, message boards, community spaces, forums, comment sections, or other areas where users can communicate and share content publicly or privately.

Please be aware that any information, comments, images, messages, or personal details you choose to disclose within these public areas may become accessible to other users of the online community and, in some cases, to the general public. For this reason, we strongly encourage you to exercise caution and careful judgment before sharing personal, sensitive, or confidential information online.

While The Belgian Chocolate Makers may reserve the right to monitor, moderate, review, or remove content published through these interactive features, we are generally not obligated to actively supervise or screen user-generated content on a continuous basis.

As a result, we cannot guarantee the accuracy, reliability, appropriateness, or security of information shared by users within these public or private communication spaces and accept no responsibility or liability for the content posted by third parties.

By participating in these online interactions, you acknowledge that you do so at your own discretion and responsibility. We therefore encourage all users to remain respectful, responsible, and mindful of their privacy when engaging with others through any community or communication features available on our website.

We do not intend (but reserve the right) to monitor, moderate or screen the contents of user postings. We bear no responsibility for any such content and you should be cautious when considering whether to disclose your personal information in the online community or any public or private forums.

The Belgian Chocolate Makers takes the protection of your personal information seriously and has implemented a range of reasonable physical, electronic, and managerial security measures designed to safeguard the data collected through our website.

These measures aim to help protect against the loss, misuse, unauthorized access, disclosure, alteration, or destruction of information stored within our systems. We continuously strive to maintain secure technologies, responsible internal procedures, and appropriate organizational practices to help ensure the confidentiality and integrity of your data.

However, despite our efforts and the use of industry-standard security practices, no method of electronic transmission, online storage, or internet communication can ever be guaranteed to be completely secure. As with any online platform, certain risks related to cybersecurity, hacking, unauthorized intrusion, or technical vulnerabilities may still exist.

For this reason, while we take reasonable precautions to protect your information, The Belgian Chocolate Makers cannot guarantee absolute or uninterrupted security of any data transmitted to or stored on our website and systems.

By using our website and online services, you acknowledge and accept these inherent risks associated with internet communications and digital data storage.

You are responsible for maintaining the confidentiality and security of your account credentials, including your username and password. If you believe that your account information has been lost, stolen, compromised, or used without your authorization, you must notify The Belgian Chocolate Makers as quickly as possible.

Upon receiving such notification, we will take reasonable steps to protect your account, which may include disabling or resetting the affected username or password and updating our records accordingly.

Prompt notification is essential to help prevent unauthorized access to your account, personal information, or orders. We also encourage all users to choose strong passwords and keep their login credentials confidential at all times.

While we implement security measures to help protect user accounts, you remain responsible for activities conducted under your account until we are informed of any unauthorized use or security concern.

In accordance with applicable Belgian and European data protection legislation, including the principles established under the former Belgian Personal Data Protection Act of 08/12/1992 and the current General Data Protection Regulation (GDPR), The Belgian Chocolate Makers SRL, whose registered office is located at Rue Lebeau 11, 1000 Brussels, Belgium, is committed to collecting, processing, storing, and protecting personal data with the utmost care, transparency, and responsibility.

All personal information provided by customers through our website, workshops, online store, or communication channels is processed exclusively for legitimate and lawful business purposes. These purposes may include the management and fulfillment of customer orders, workshop reservations, payment processing, customer service, after-sales support, delivery coordination, accounting obligations, fraud prevention, and the improvement of our products, services, and customer experience.

Subject to applicable legal requirements and customer consent where necessary, personal data may also be used for communication, marketing, promotional activities, newsletters, event announcements, or other informational purposes directly related to the activities of The Belgian Chocolate Makers.

All collected data is stored within secure systems and protected through appropriate technical, electronic, organizational, and managerial safeguards designed to preserve confidentiality, integrity, and security against unauthorized access, unlawful processing, accidental loss, destruction, or disclosure.

The Belgian Chocolate Makers SRL does not sell, rent, or commercially transfer personal data to third parties. Information may only be shared when strictly necessary for the execution of contractual obligations, for example with payment providers, delivery companies, workshop booking systems, or technical service providers, or where disclosure is required by law, regulation, or judicial authority.

In accordance with applicable data protection legislation, every customer retains the right to:

- Access their personal data,
- Verify the accuracy of the information collected,
- Request correction or updating of inaccurate data,
- Request limitation or deletion of personal data where legally applicable,
- Object to certain forms of processing,
- Withdraw consent where processing is based on consent,
- Request information regarding the use and storage of their data.

Such requests may be submitted in writing to the registered office of The Belgian Chocolate Makers SRL, and will be handled in accordance with applicable legal obligations and timeframes.

Where a customer provides personal information relating to a third party, for example the name, address, telephone number, or email address of a gift recipient or delivery contact, such information shall be used solely for purposes directly related to the execution of the customer’s request or order. Customers remain solely responsible for ensuring that such disclosure is lawful and that the relevant third party has been appropriately informed where required.

While The Belgian Chocolate Makers SRL implements reasonable and appropriate measures to protect customer data, customers also bear responsibility for safeguarding their own access credentials and communication channels. The company shall therefore not be held liable for damages arising from negligence by the customer, unauthorized sharing of credentials, compromised email accounts, hacking, identity theft, phishing attempts, or unlawful access by third parties beyond the company’s reasonable control.

At the same time, The Belgian Chocolate Makers SRL solemnly undertakes to continuously strengthen and improve its data protection practices and security systems in order to maintain the highest possible standards of confidentiality, trust, and digital responsibility.

Protecting personal data is not simply a legal obligation for us; it is part of our broader commitment to transparency, integrity, and respect toward everyone who places their trust in our company.

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