Customer Service



    GLS Parcel Shop

    Our store is a GLS Parcel Shop for Brussels residents

    Our store is a shipping and pickup point for GLS. You can ask GLS to deliver your parcels in our store and recuperate them at a convenient time for you. We are opened every day, Monday to Friday 10am to 7pm, Saturdays from 11am to 7pm and Sundays from 11am to 3pm.
    You can ship your parcels from our store quickly and without hassle. We will create the label for you, take your payment and call the driver to pick up your parcel. 
    • We have been selected by GLS based on our reliability, location and ease of experience.
    • GLS may redirect your packages to our location if you’re not at home at the time of delivery.
    • You can use the GLS app/website to redirect parcels to our location before or after our first delivery attempt.
    • We accept pre-paid GLS parcels and we also provide full shipping service.

    Collecting your parcel(s)

    If you're collecting a parcel at our store, make sure that you have an official form of identification or government-issued ID showing the name of the recipient of the parcel (usually it is you!).
    If someone else is collecting on your behalf, he/she has to present your ID based on the above criteria as well as his/her own ID. Our staff will check their signature, name and type of IDs presented for record purposes. Not all packages can be collected by a third party.
    If you need to track a parcel, lodge a complaint or report an issue, we cannot help you. No need to call us because we are not GLS.
    Our drop off role is limited to allow local residents to pick up their parcels in an easy way.
    Pleae note that an official ID is always required for the pickup of the parcels. The ID must absolutely match the name on the parcel.
    NO ID = NO PARCEL. No discussion about that, it is the rule and it applies to everybody without exception.

    Cash on delivery (C.O.D.)

    If you need to pay a fee to recuperate your parcel, please note that we only accept cash or payment by Bancontact.
    We do not accept payments using credit cards for C.O.D. shipments.

    Shipping your parcel(s)

    You can use our store to ship your parcels with GLS. Simply visit us during our opening hours.
    We are opened every day, Monday to Friday 10am to 7pm, Saturdays from 11am to 7pm and Sundays from 11am to 3pm.
    • We create and print labels for you. Payment can be made using cash or debit/credit cards.
    • We do not accept parcels on Saturdays and Sundays.
    • We do not sell carton boxes. Your parcel(s) must be properly packaged and sealed before to be left at our store.
    • Due to limited space in our store, we do not accept big boxes.
    • Maximum accepted weight is 31,5 kgs.
    We can ship to these countries only: Germany, France, Luxembourg, Netherlands, Austria, Denmark, Italy, Poland, Spain, Finland, Ireland, Portugal, Sweden, Croatia, Hungary, Slovakia, Slovenia, Czech Republic, Bulgaria, Estonia, Latvia, Lithuania and Romania.
    For information about the tracking of your parcel, please call 02 215 02 70.
    For GLS customers service queries or complaints, please call 02 5566 211.

    The Belgian Chocolate Makers