DHL Express service point at The Belgian Chocolate Makers
  • Incl.Excl.
  • About Us



      DHL Express service point

      Our store is a DHL Express service point for Brussels residents

      Our store is a drop off and pickup point for DHL Express. You can ask DHL Express to deliver your parcels in our store and recuperate them at a convenient time for you. We are opened every day, Monday to Friday 10am to 7pm, Saturdays from 11am to 7pm and Sundays from 11am to 3pm.
      If you have a prepaid label or if you have already printed your label online using the DHL Express app/website then you can also deposit your DHL Express parcel(s) in our store. The DHL Express drivers will then come to pick them up for processing on the same day if you come into our store before 5.30PM.
      • We have been selected by DHL Express based on our reliability, location and ease of experience.
      • DHL Express may redirect your packages to our location if you’re not at home at the time of delivery.
      • You can use the DHL Express website to redirect parcels to our location before or after our first delivery attempt.
      • We accept pre-paid DHL Express parcels.

      DHL Express

      Collecting your parcel(s)

      If you're collecting a parcel at our store, make sure that you have an official form of identification or government-issued ID showing the name of the recipient of the parcel (usually it is you!).
      If someone else is collecting on your behalf, he/she has to present your ID based on the above criteria as well as his/her own ID. Our staff will check their signature, name and type of IDs presented for record purposes. Not all packages can be collected by a third party.
      If you need to track a parcel, lodge a complaint or report an issue, we cannot help you. No need to call us because we are not DHL Express.
      Our drop off role is limited to allow local residents to pick up and ship their parcels in an easy way.
      Pleae note that an official ID is always required for the pickup of the parcels. The ID must absolutely match the name on the parcel.
      NO ID = NO PARCEL. No discussion about that, it is the rule and it applies to everybody without exception.

      Shipping your parcel(s)

      You can ship your DHL Express parcels or letters from our store. Simply come to deposit them during our opening hours.
      We are opened every day, Monday to Friday 10am to 7pm, Saturdays from 11am to 7pm and Sundays from 11am to 3pm.
      • We send parcels without shipping labels.
      • We can create and print DHL Express labels.
      • We process DHL Express shipments (only those with 10 digits barcode)
      • We provide you with the necessary carton boxes or the envelops.
      • We do not handle DHL Parcel shipments.
      • We send, collect and return parcels with shipping labels.
      • Due to limited space in our store, we do not accept big boxes.
      • We always give you a receipt for all shipments arranged at our store.
      • We do not send parcels with QR codes.
      For information about the tracking of your parcel, please call +32 (0)2 715 50 50.
      For DHL Express (same day deliveries) queries, please call +32 (0)15 55 55 55.
      Track your DHL Express shipments from here.
      Happiness is German engineering, Italian cooking and Belgian chocolate!
      Elisabetta Passafaro

      Have fun with us!
      Book your belgian chocolate workshop!

      Meet Elisabetta and Patricia, our chocolate makers, discover the wonders of Belgian chocolate and learn how to make these tasty treats with one of the very few real chocolate makers based in Brussels. Enjoy an approx. 1 hour chocolate workshop with the guidance of our expert chocolatiers and have a go at making amazing handmade chocolates yourself.
      Discover and taste our cacao beans, learn about the origins of our beans and make belgian chocolates with us!
      The Belgian Chocolate Makers